The kiosks, designed to allow consumers to purchase prepaid electricity tokens and pay postpaid bills securely and efficiently, form part of KEDCO’s ongoing digital transformation and customer-focused strategy.
“Whatever we do at KEDCO, the first consideration is the customer, how it affects them, how effective it will be, and how happy it will make them,” he said.
He emphasised that the initiative is part of KEDCO’s broader digitization drive to ensure convenience, reduce service friction, and enhance operational efficiency.
“Every customer deserves seamless access to services. Today’s launch is just the start; we will expand these kiosks across our franchise states,” Shuaibu-Jimeta added.
Mrs Chioma Eugenia-Iwuagwu, Managing Director of FDL, said that the technology was designed to reduce congestion, minimize human interference, and enhance revenue assurance.
“Our mandate is to deliver secure, scalable, and innovative digital solutions that enhance operational efficiency while elevating customer experience,” she stated.
Also speaking, Alkasim Uthman, KEDCO Chief Finance Officer, noted that the self-service machines were about giving customers control, respecting their time, and fostering trust.
“Every transaction is recorded digitally, every token generated instantly. This initiative improves customer experience, strengthens revenue assurance, and advances our digital transformation,” he said.
He said that the kiosks were expected to provide 24-hour access to electricity payments, particularly in high-traffic areas, marking a significant step in modernizing service delivery in Kano’s power sector.(NAN)